General terms and conditions
We recommend to every customer that he acquaints himself with our general terms and conditions in his own interest:
1. Basic information
Seller:
Gabriell s.r.o.
Myslavská 244/A
040 16 Košice - Myslava
Slovakia
Company No.: 47797711
Tax ID.No.: 2024097867
IBAN SK11 0200 0000 0032 9421 0153
BIC (SWIFT) SUBASKBX
The company is registered with the Commercial Register Košice I, sec.: Sro, insert No.: 35884/V
The supplier is not a VAT payer.
The electronic trading operation: http://www.gll.sk/
Buyer:
Natural or legal person, who has entered a business relationship with the company Gabriell s.r.o. by signing a purchase agreement whose subject is purchase of goods on the internet sites of the electronic trading of the seller.
Goods:
Goods or services that are offered according to the exposed samples placed on the websites of the e-commerce shop of the seller. The stated pictures may be illustrative only. In case an incorrect price has been stated on the website of the e-commerce shop and its subsequent order by the buyer, the buyer shall immediately be informed about this fact by the seller. In such case, both the buyer as well as the seller may withdraw from the agreement.
2. Basic Provisions
The buyer acknowledges that by sending the order to the seller, or by the telephone or e-mail ordering he agrees with the business and other conditions listed on the website of the e-commerce shop of the seller (the "purchase agreement").
General terms and conditions are an integral part of the purchase agreement. In the event that the seller and buyer enter into a written agreement of sale, in which they agree on terms different from these general business conditions, the provisions of the purchase agreement will have priority over these general terms and conditions.
The seller does not guarantee the immediate availability of all goods. In the event that the goods will not be available, the buyer will be notified about this fact and the payments already done shall be returned to the buyer’s account.
3. The way of concluding a purchase agreement
The purchase agreement shall enter into force through binding acceptance of the buyer‘s order by the seller. The order is accepted by the seller in binding on the basis of a telephone or e-mail confirmation to the buyer about accepting the order. The seller processes the accepted orders in the order in which they arrive. The seller is not liable for failing to take orders over the internet due to accidental connection failure, or other technical problems.
4. Methods of delivery
• so far the goods ordered are delivered only by the Slovak Post
• the goods will be delivered to you to the address you specify when ordering goods under "Delivery Address". In the event of a change of address, please contact us by phone or e-mail
• Standard delivery time is 3-7 working days from 8:00 am to 17:00 pm since the receipt of order
5. Payment Options
The current payment options for the goods are as follows:
1. Cash – payment to the courier in cash on receipt of goods
2. Bank transfer – for bank customers. If you choose this option, information required for payment transfer will aically appear in the order detail.
3. PayPal - payment for goods via the online payment service PayPal. If you choose this option, you will be aically redirected to PayPal, where, after login, the already filled out form will be aically displayed and by sending it you will make payment for the ordered goods.
6. The basic rights and obligations of the seller
• based on the bindingly accepted order deliver goods to the buyer in the agreed quantity and quality, wrap it or arrange for the transport in a way necessary for its preservation and protection
• has an obligation toward the buyer to deliver, together with the goods at the latest, in a written or electronic form all documents necessary for taking over and using of goods together with the invoice as a tax document
• has the right to a proper and timely payment of the purchase price by the buyer for the goods delivered
7. Basic rights and obligations of the buyer
• Minimum order for free delivery, less any discounts is 30, - EUR
• if the order value, less any discounts, is less than 30, - EUR, we charge the transport € 2.50 incl. VAT in the Slovak Republic
• he is obliged to accept the purchased or ordered goods otherwise - in case of rejection of the acceptance, the buyer is obliged to pay the seller the transport costs in the amount of 6, - EUR
• he is obliged to confirm the receipt of goods in the delivery or packing slip with his own signature or the signature of an authorized person
• has the right to having delivered goods in the quantity, quality and place agreed by the parties - stated when ordering goods
8. Warranty terms and conditions
Our entire range of products is protected with the statutory warranty period of 24 months. Foods or cosmetic products must contain an information regarding the best before or expiration date and time limit for filing a complaint depends on this date. The warranty period begins to expire on the date of its acceptance by the consumer. The buyer acknowledges that he is responsible for inspecting the goods immediately upon receipt. In the event that the goods on receipt by the buyer do not match the sales agreement, the buyer is obliged to immediately notify the seller.
When claiming the purchased goods it is necessary that the buyer sends or submits defective goods, together with all the documents issued to him when handling the order. The complaint must be accompanied by a description of the nature of the error. If the buyer returns a damaged goods, he must return it complete, as he accepted it.
Shipping costs to us are borne by the customer, back to the customer by us. Complaints are handled in working days, without undue delay. Information on the course of dealing with complaints are sent by email to the email address specified by the buyer, or the mailing address listed in the order of the claimed goods. If the buyer requires sending of information to another address, he must indicate this in the notice of claim.
The seller is not liable for defects caused by rough handling or mechanical damaging. Relationships not regulated by the general terms and conditions of FAnn - parfumérie, s.r.o., are governed by the Act No. 513/1991 Coll. Commercial Code, as amended.
9. Money back guarantee
The customer has the right to return goods purchased from an online store without stating a reason within 14 working days since delivery and thus withdraw from the contract. Returned goods must be intact, properly packaged in original packaging with original protective film with the intact plastic film and unused. If the product has already been unpacked and used, it cannot be returned, based on hygienic reasons. On return of the goods the customer is obliged to submit a copy of the invoice and proof of executed payment (in case of cash on delivery receipt from the courier). Shipping costs when returning goods shall be borne by the buyer. Money is returned per bank transfer.
10. Personal data protection
Personal data protection for e-shop Gabriell s.r.o.
Information and instruction on rights in the sense of § 15 Act No. 122/2013 Coll. on personal data protection.
In accordance with Act No. 22/2004 on electronic commerce and with § 10 sec. 3 Act No. 122/2013 Coll. on personal data protection you are obliged to provide your personal data in the extent stated in the Registration form on the web site Gabriell s.r.o. www.gll.sk. In accordance with § 10 sec. 3 Act No. 122/2013 Coll. on personal data protection is the company Gabriell s.r.o. with the seat Myslavská 244/A, 040 16 Košice-Myslava, Company No.: 47 797 711 (hereinafter GLL) authorised to process personal data stated in the Registration form as well as data on purchases of registered users during the whole duration of registration in e-shop GLL for the purposes of user registration, registered user database keeping, processing of orders, informing users on state of orders and bookkeeping and other documents connected with order handling.
In case you are interested in deregistration in e-shop GLL, you only have to email this decision to info@gll.sk.
GLL reserves the right to terminate the registration in the e-shop GLL, if no order has been carried out for the last 36 months.
After cancellation of registration in e-shop GLL and after termination of purpose processing your personal data will be destroyed without delay.
GLL is obliged to keep the accounting and other documents associated with order handling containing personal data according to the Registry order and plan records for 10 years since order handling. The period begins to expire on January 1 following the year in which the order was handled. After this period, personal data will be destroyed without delay.
By clicking on the box "I agree with receiving of information" in the Registration form in accordance with § 11 paragraph. 1 of Act No. 122/2013 Coll. on the protection of personal data you give GLL your consent with processing of personal data contained in the registration form as well as information about your purchases throughout the period of validity of the consent for the purpose of receiving offers of goods and services and information about various events by mail, email or SMS.
You may revoke your consent at any time, you just have to send your decision in writing at the GLL address to: info@gll.sk.
After termination of the consent validity, after revocation of consent, and after termination of the purpose of processing your personal data will be destroyed without delay.
The provided personal data must be accurate and up to date. In case of change of the provided personal information you are obliged to inform GLL on their change by mail to GLL or email to info@gll.sk.
You acknowledge that the personal information provided in this form will be supplied to intermediary i.e. contracted entities cooperating with GLL such as transport and forwarding companies, IT administrators of databases and the like.
You acknowledge that the personal information provided in this form will be made available to third parties in order to support the management and development of information systems and audit performance.
You acknowledge that your rights when processing personal data as the concerned person are governed by § 28 et seq. Act No. 122/2013 Coll. on the protection of personal data. The person concerned has the right to require information based on a written request from the GLL, as well as copy and correction of personal data processed by GLL. List of current subjects, whom your personal data will be provided: Slovenská pošta a.s. (Company No.: 36 631 124).
11. Final provisions
The seller reserves the right to change these general terms and conditions at any time without notice, if it is required by a change in trade policy or valid legislation. The obligation of a written notice of the change in these general business conditions is met by placing it on the website of the e-commerce of the seller.
Until the transfer of the ownership rights from the seller to the buyer, who is holder of the goods and services, the buyer has all obligations of the depositary of things and is obliged to reposit the goods and services safely at his own expense and label them in a way that they are identifiable as goods of the seller at all times.
The relations not governed by these general terms and conditions (always including the delivery, payment, claims and other conditions on the website of the seller) are subject to the relevant provisions of the Civil Code, Act no. 22/2004 Coll. on electronic commerce and on amendments to the Act No. 128/2002 Coll. on state control of the internal market in matters of consumer protection and on amendments to certain laws as amended by Act No. 284/2002 Coll. as amended, and the Act on consumer protection in mail order business.
These general terms and conditions shall take effect toward the buyer by concluding the purchase agreement and the buyer confirms with his order that has read and agrees fully with the following general terms and conditions.
In Košice, 1 June 2014